Frequently Asked Questions

PHC Services covers east and north London — including Romford, Ilford, Hornchurch, Barking, Dagenham, Woodford, Wanstead, Walthamstow, Chingford, Enfield, and Edmonton — plus Essex towns including Brentwood, Basildon, Chelmsford, Harlow, Epping, Loughton, Billericay, and Grays, and Hertfordshire towns including Cheshunt, Hertford, Ware, Bishops Stortford, Hatfield, and Welwyn Garden City. Contact us to confirm cover for your specific address.

Call PHC Services on 02080500900 or use our contact form to arrange a no-obligation quote. We cover London, with coverage extending into Essex and Hertfordshire.

Yes — PHC Services installs and replaces boilers across London, with coverage extending into Essex and Hertfordshire. We survey the property before recommending any unit, taking into account the property type, existing pipework, and flue routing. Contact us for a quote.

Annual servicing is recommended by most manufacturers and is often a condition of maintaining a boiler warranty. Regular servicing helps maintain efficiency and catches developing faults before they cause a breakdown. Contact PHC Services to arrange a convenient annual service appointment.

Call the National Gas Emergency Service immediately on 0800 111 999. Do not operate any electrical switches or appliances, do not use a naked flame, and leave the building immediately. Do not re-enter until the supply has been isolated and confirmed safe. Contact PHC Services once the immediate emergency has been resolved.

Yes — PHC Services carries out boiler servicing, central heating maintenance, plumbing repairs, and bathroom installations in privately rented properties and HMOs across the coverage area. We coordinate directly with tenants to arrange access where the landlord or managing agent is not on site.

Power flushing is a cleaning process that uses specialist equipment to push cleaning chemicals and water through your central heating system at high velocity, removing sludge, rust, and — in the hard-water areas of Essex and Hertfordshire — limescale deposits. Signs your system may benefit include cold spots at the bottom of radiators, discoloured water when bleeding radiators, uneven heat distribution, and the boiler cutting out frequently. We strongly recommend a power flush whenever a new boiler is being fitted to an existing older system.

Yes — in the hard-water areas of Essex and Hertfordshire, where the water supply passes through chalk geology, limescale accumulates in boiler heat exchangers, radiators, and pipework over time. This reduces efficiency and, if left untreated, can shorten the boiler's working life. Annual servicing and periodic power flushing are particularly important in these areas.

Yes — PHC Services handles all bathroom plumbing and installation work, including new showers, bath and basin connections, toilet fitting, waste pipe routing, and full replumbing for bathroom refurbishments. We work alongside bathroom fitters or manage the full installation independently. Contact us for a quote.

Yes — PHC Services provides specialist water leak detection across the coverage area, using equipment to locate leaks accurately before any investigation starts. This minimises unnecessary damage to finishes and structure. Where access and materials allow, we carry out the repair as part of the same visit. Contact us to arrange a leak detection inspection.

Yes — PHC Services clears blocked drains using high-pressure water jetting and rodding across London, with coverage extending into Essex and Hertfordshire. For persistent or recurring blockages, CCTV inspection can identify whether the drain itself needs repair or relining.

Yes — all work carried out by PHC Services LTD is fully insured. Contact us for more information.